Shipping Information
At Yuandian Co.,Ltd(heyarchery), we aim to offer you the best shipping option.
1. Can Yuandian Co.,Ltd(heyarchery) ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We’re sorry and will keep working on this.
- Philippines
- Indonesia
- Cuba
- Iran
- Sudan
- Syria
2. How much does shipping cost?
For items under $150, you will need to pay $18 for shipping.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4. How may I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at（物流信息地址链接更改）.
PS. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us at: service@heyarchery.com. We’ll either resent a new one to you or give you a full refund.
Shipping and Monitoring Processes
At Heyarchery.com, we aim to offer you the best shipping and monitoring options. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you within our business hours.
Second-stage logistics model
Your order will be shipped from guangzhou to the monitoring center of Shanghai and the second stage of logistics will be shipped to you from Shanghai. In this process, our particular monitoring process will make sure that your package is well delivered and protected. After passing all the required quality checks, it will be shipped to your desired location as quickly as possible. You will receive 2 emails about these 2 stages of delivery.
About monitor center
Key points including packages, and main products will be carefully tested, making sure that you can receive our best products and delivery services. Specifically, professional, disposable, and nitrile powder-free gloves are expected to be used by professors for our quality inspection.
Facebook: (填写Facebook地址链接）
E-Mail: service@heyarchery.com
About monitor center
Key points including packages, and main products will be carefully tested, making sure that you can receive our best products and delivery services. Specifically, professional, disposable, and nitrile powder-free gloves are expected to be used by professors for our quality inspection. Several photos of this process from different angles will be taken and attached to the second email, like pictures shown below.
Facebook: （填写Facebook地址链接）
E-Mail: service@heyarchery.com
Payment Information
Pricing and Currency
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).
Payment Method
Please note: only one method of payment will be accepted per transaction.
You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.
Payment Error Troubleshooting
If you receive one of the following error messages while attempting to check out, please refer to the instructions below:
| Error Code | Solution |
| Transaction cannot be processed | Contact your bank so they may authorize the transaction. |
| Transaction cannot be processed, contact Customer Care | Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team. |
| Error codes beginning with 4 | Contact your bank before attempting another checkout, or try a different payment method |
| 50000 | Contact your bank before attempting another checkout, or try a different payment method |
| 50001 | Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team. |
| Error codes beginning with 6 | Wait 15 minutes and attempt again. If the issue persists, contact our Customer Care team. |
Pay With Credit/Debit Card
When you pay with a credit or debit card, you need the name printed on the card, the card number, the month and year the card expires, and the 3-digit or 4-digit security code.
This information, along with the billing address for the credit card, must be entered during the purchase process.
We accept the credit/debit cards listed above.
Please note that HEYARCHERY does not save your credit/debit card number or personal information entered into the payment fields when you make a payment. For questions regarding your transactions on your credit/debit card, please consult the bank that issued your credit/debit card.
